customer experience

Rethinking customer experience with Gary David, Bentley University

by Micha Paramitha|27 Jul27 Jul|Blog

Customer experience isn't constantly about the "wow" moments, it is about delivering reliably great experiences...

continue reading

From Clubs to Consumers: Scaling Consistent Experiences at Les Mills

by Lisa Moyle|23 Jul23 Jul|Interview

Carl McCartney, Global Sales Enablement Director at Les Mills International, sat down with the team...

continue reading

Redefining customer loyalty with Hani Taleb, UK Director, EL&N London

by Micha Paramitha|19 Jun19 Jun|Blog

While EL&N London Café is widely known as the "most Instagrammable coffee shop in the...

continue reading

B2C connected commerce: Integrating embedded finance with emerging technologies

by Karine Martinez|30 May12 Sep|Blog, Community, Content, Embedded Finance, Fintech, Innovation, Opinion

For me, the definition of embedded finance is simple. It’s integrating financial services or tools...

continue reading

Create compelling customer moments with embedded finance

by Lisa Moyle|3 Nov12 Sep|Blog, Community & Events, Embedded Finance, Video

Danielle Anderson, Board Advisor and Independent Consultant in Customer Experience and Digital, notes that the...

continue reading

Customer Experience is the Name of the Customer Loyalty Game

by Alex Green|3 Aug12 Sep|Community, Content, Customer Experience, Embedded Finance, Featured, Fintech, Fintech Talents 'Thank you' page, Innovation

Customer Experience is the Name of the Customer Loyalty Game Nowadays, capturing customers’ attention and...

continue reading

Embedded identity, OCR labs report, The future of identity is embedded

Embedded identity: Industry Insight

by Future Identity|19 May4 Jan|'Thank you' page carousel, "Join the Community" posts, Digital reports

Industry Insight: The future of identity is embedded This industry insight report, powered by OCR...

continue reading