Competing on experience, winning the customer

Customer Alpha Europe

Save the date: 14th May 2024 | London, UK

Welcome!

Customer Alpha is a cross industry community of professionals striving to create better outcomes for their customers. It’s a platform for learning and discussion on all things customer. From leveraging omnichannel marketing to using customer data to create personalized loyalty cards, we’re bringing customer experience leaders from eBay, Marks & Spencer, National Rail, Only Fans and more together under one roof to collaborate and explore the next frontier in customer experience innovation.

Key 2023 event stats

The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

150+ 

Rockstar Speakers

3-in-1 

Co-located with three other events

1

Day of innovative content  

600+

Attendees

Key 2023 themes

Designing winning customer experiences

Customer behaviour and expectations are changing, and customer experiences need to keep pace. Understand customer expectation and how to deliver products and services that make the grade.  

The power of customer data

Understand the potential to leverage customer data to gain competitive advantage. Make the most of customer data whilst ensuring safety and security.  

Innovating at checkout

Successful companies get their customers over the line. Payments are an experience and an opportunity. Revolutionize the checkout experience as part of a winning business strategy.  

Omnichannel strategy in action

Deliver on customer expectations with a true omnichannel strategy. Meet your customers where and when they need you. 

Business model innovation

Understand how business model innovation can create stickiness, increase lifetime value and lower cost of acquisition.  

Next gen tools & technologies

The customers of today, tomorrow and beyond won’t have their needs met by yesterday’s technologies. Successful businesses need to innovate to control costs, meet customer demand and stay ahead of the curve.  

2023 rockstar sponsors

Marqeta
Enfuce
Embedded finance 2022

2023 media partners

2023 rockstar speakers

Edward Ferguson
Global Head of Propositions
Pret a Manger
LinkedIn
Susanna Quinn
Commerce Expansion Product Manager
Bolt
LinkedIn
Odhran Clancy
Brand Partnerships - Fintech & Regulated Services
TikTok
LinkedIn
Livia Bernardini
Chief Growth Officer - International Managing Director
Zag
LinkedIn
Elena Ciccotelli
Vice President Automotive Practice, Teleperformance
Teleperformance
LinkedIn
Jerry Lee
Head of Product
Marks and Spencer (M&S Connect)
LinkedIn
Lee Taylor
Chief Financial Officer
OnlyFans
LinkedIn
Sai Lakshmi
Chief Executive Officer
Caura
LinkedIn
Hetal Popat
Open Banking Director
HSBC
LinkedIn
John Possumato
Founder & Chief Executive Officer
Driveitaway
LinkedIn
Simon Boonen
Fintech Lead
ING
LinkedIn
Lars Markull
Independent Consultant
Embedded Finance Review
LinkedIn
Alvina Lachman-Miller
Senior Product Manager
Rail Delivery Group
LinkedIn
Shalom Ben Or
Co-Founder & Chief Executive Officer
Avenews GT
LinkedIn
Abhishek Gambhir
Chief of Staff to Chief Financial Officer & Head of Strategy
Curve
LinkedIn
Rashee Pandey
Head of Membership and Growth
Innovate Finance
LinkedIn
John Pyall
Head of Underwriting and Product
Great Lakes Insurance
LinkedIn
Wasim Mushtaq
Interim COO
CFIT
LinkedIn
Steve Whiting
Payments Technology
Soldo
LinkedIn
Meghna Mukerjee
Strategic Advisor, Wealth Management
Aite-Novarica Group
LinkedIn
Dharmesh Mistry
Chief Executive Officer
AskHomey
LinkedIn
Henry Newby
Partnerships Director
Superscript
LinkedIn
Zilvinas Bareisis
Head of Retail Banking Research
Celent
LinkedIn
Richard Maton
Director
Aperio Strategy
LinkedIn
Paul Loberman
Senior Consultant
May Business Consulting
LinkedIn
Brendan Gilmore
Managing Director - Banking & Fintech Consultant
BPG Strategy
LinkedIn
Briony Krikorian - Slade
Principal Payments
UK Finance
LinkedIn
Chirag Shah
Founder & Chief Executive Officer
Nucleus Commercial Finance
LinkedIn
Lawrence Gilioli
Founder & Chief Executive Officer
Lenderwize
LinkedIn
Steve Rogers
Advisor/Chief Product Officer
Lifeed
LinkedIn
Tatiana Botskina
Founder
MintyCode DAO
LinkedIn
Ruba Aramouny
Chief Marketing Officer
Femna Health
LinkedIn
Prajval Dsilva
Head of Special Projects
Allica Bank
LinkedIn
Carolina Ramirez
Vice President of Marketing
FreeMove
LinkedIn
Gianfranco Cuzziol
Avon International CRM & Personalisation Lead
Natura & Co
LinkedIn
Susannah Simmons
The Software Adoption Doctor
Productivit
LinkedIn
Elena Grigoras
Product Management & Growth Strategy
Laerdal Medical
LinkedIn
Nora Law
Founder & Director
CEX Limited
LinkedIn
Koba Kurdadze
Founder & CEO
unipay.com
LinkedIn
Ellie Sutton
Director
Veriteer
LinkedIn
John Sills
Managing Partner
The Foundation Growth Consultancy
LinkedIn
Luisa Milbank
Omnichannel Retail Consultant
ex-Sainsbury's & M&S
LinkedIn
Sagi Avitan
Co-Founder & CEO
Paylow
LinkedIn
Dragos Gal
Head of Enterprise Integrations & Partnerships
Visitor Analytics
LinkedIn
Giovanna Melfi
Founder & CEO
Verba Communications
LinkedIn
Alexandra Rico-Lloyd
Founder
Bike Club
LinkedIn
Andrew Samu
Editor
DisruptionBanking
LinkedIn
Gary Cassidy
Independent
Ex Net a Porter
LinkedIn
Rob Chandler
Head of Data Analytics for EMEA
Ogilvy
LinkedIn

2023 agenda

Co-located with: FTT Embedded Finance & Super-Apps Europe and Future Identity Customer

One day, three events and an interconnected community – register for Customer Alpha Europe 2023 and get access to three events’ worth of content and networking.

FTT Embedded Finance & Super-Apps Europe 2023 will bring together 600+ attendees for a one day event in central London. Discover how embedded finance is spearheading cross industry financial transformation.

Future Identity Customer will bring together 600+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Related content

Register your interest

Meet leaders from retailers, manufacturers, insurers, telcos, financial institutions, fintechs and innovative technology providers. Qualifying attendees can apply for a free pass. Please see below.

 

Contact us

Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities.

Max Calica
Growth Manager, North America
Sales Enquiries
LinkedInEmail
Alexandra Green
CMO
Marketing & media enquiries
LinkedInEmail
Onesha Liyanage
Senior Producer
Content enquiries
LinkedInEmail