Competing on experience, winning the customer

Welcome to Customer Alpha Europe

16th May 2023 | Convene at 22 Bishopsgate, London

Customer Alpha is a cross industry community of professionals striving to create better outcomes for their customers. It’s a platform for learning and discussion on all things eCommerce. From leveraging omnichannel marketing to using customer data to create personalized loyalty cards, we’re bringing customer experience leaders from eBay, Marks & Spencer, National Rail, Only Fans and more together under one roof to collaborate and explore the next frontier in customer experience innovation.

Key event stats

The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

40+ 

Rockstar Speakers

3-in-1 

Co-located with three other events

1

Day of innovative content  

600+

Attendees

Key themes

Designing winning customer experiences

Customer behaviour and expectations are changing, and customer experiences need to keep pace. Understand customer expectation and how to deliver products and services that make the grade.  

The power of customer data

Understand the potential to leverage customer data to gain competitive advantage. Make the most of customer data whilst ensuring safety and security.  

Innovating at checkout

Successful companies get their customers over the line. Payments are an experience and an opportunity. Revolutionize the checkout experience as part of a winning business strategy.  

Omnichannel strategy in action

Deliver on customer expectations with a true omnichannel strategy. Meet your customers where and when they need you. 

Business model innovation

Understand how business model innovation can create stickiness, increase lifetime value and lower cost of acquisition.  

Next gen tools & technologies

The customers of today, tomorrow and beyond won’t have their needs met by yesterday’s technologies. Successful businesses need to innovate to control costs, meet customer demand and stay ahead of the curve.  

Rockstar speakers

Jerry Lee
Head of Product (Banking & Services)
Marks & Spencer
LinkedIn
Craig Hartnett
Financial Services & Monetization
eBay
LinkedIn
Lars Markull
Independent Consultant
Independent
LinkedIn
Wasim Mushtaq
Transofrmation Lead, Financial Markets
Standard Chartered Bank
LinkedIn
Alvina Lachman-Miller
Senior Product Manager
Group/National Rail
LinkedIn
Lee Taylor
Chief Financial Officer
OnlyFans
LinkedIn

Agenda

Look out!
Agenda launching soon…

Co-located with: FTT Embedded Finance & Super-Apps Europe and Future Identity Customer

One day, three events and an interconnected community – register for Customer Alpha Europe 2023 and get access to three events’ worth of content and networking.

FTT Embedded Finance & Super-Apps Europe 2023 will bring together 600+ attendees for a one day event in central London. Discover how embedded finance is spearheading cross industry financial transformation.

Future Identity Customer will bring together 600+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Register now

Meet leaders from retailers, manufacturers, insurers, telcos, financial institutions, fintechs and innovative technology providers. Qualifying attendees can apply for a free pass. Please see below. Save £500 before Friday 3rd February 2023.

Rockstar live pass

£1299 £799 + VAT

Offer ends 3rd February 2023
  • Access to Customer Alpha stage
  • Access to Embedded Finance & Super-Apps Europe event
  • Access to Future Identity Customer event
  • Ability to curate bespoke schedule via Event App
  • Access to match-making and meeting scheduler via Event App
  • Access to Hosted Buyer Programme
  • Access to the exhibition area
  • Access to networking drinks
Embedders Free

Apply now

Limited spaces available
  • Access to Customer Alpha stage
  • Access to Embedded Finance & Super-Apps Europe event
  • Access to Future Identity Customer event
  • Ability to curate bespoke schedule via Event App
  • Access to match-making and meeting scheduler via Event App
  • Access to Hosted Buyer Programme
  • Access to the exhibition area
  • Access to networking drinks

*Complimentary passes are only offered to non-financial institutions including retailers, e-commerce, marketplaces, freelancing and social platforms, gaming, healthcare, entertainment, travel, telecommunications and mobility businesses.

Successful applicants are expected to accept up to 8 double opt-in introductions / meetings as part of our Hosted Buyer programme.

Contact us

Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities.

Victor Cruz
CEO
Sales Enquiries
LinkedInEmail
Victoria Smart
Marketing Manager
Marketing & media enquiries
LinkedInEmail
Kym Osborne
Head of Operations
Operations enquiries
LinkedInEmail
Onesha Liyanage
Senior Producer
Content enquiries
LinkedInEmail