Competing on experience,
winning the customer
Customer Alpha
Competing on experience,
winning the customer
Customer Alpha
Customer Alpha is a cross industry community of professionals striving to create better outcomes for their customers. It’s a platform for learning and discussion on all things customer. From leveraging omnichannel marketing to using customer data to create personalized loyalty cards, we’re bringing customer experience leaders from eBay, Marks & Spencer, National Rail, Only Fans and more together under one roof to collaborate and explore the next frontier in customer experience innovation.
Check out the 2024 show highlights
Key event stats 2024
Senior attendees
Day of innovative content
Rockstar speakers
Stages of content
Key themes 2024
The AI revolutions impact on customer experience
AI is transforming customer experience by offering personalised interactions, predictive insights, and efficient problem solving. Automated processes streamline transactions, allowing businesses to focus on meaningful engagement. Chatbots provide instant support, and AI-driven recommendations cater to your customer needs. Discover how AI can impact customer experience, making it more convenient than ever for your customers to interact with your brand.
How Gen Z is reshaping customer interactions
Gen Z demands their customer brand interactions to be seamless, personalised and socially conscious. They prioritise authenticity, value ethical practices, and rely on instant, mobile friendly services. Businesses adapting to these preferences thrive, fostering loyalty by aligning with Gen Z’s tech-savvy, socially aware, and individualistic mindset.
Harness the power of customer data
Utilising customer data is vital for creating a positive experience as it allows your business to understand preferences, anticipate needs, and tailor interactions. Analysing data fosters targeted communication, tailoring products or services, and resolving issues promptly. This customer-centric approach enhances satisfaction, loyalty, and builds enduring relationships based on understanding and responsiveness.
Build better relationships with your customers through social media
Ever wanted to know how you can use social media to build strong customer relationships & engage in authentic conversations? Listen as our panellists explain how to use interactive posts, polls, and user generated content to enhance community participation, creating a sense of community, fostering trust, loyalty, and a building a positive brand perception.
Past attendees include:
Financial institutions, customer experience leaders, technology providers & policymakers
Rockstar sponsors 2024
5 star sponsor
4 star sponsors
3 star sponsors
Industry partners 2024
Speakers 2024
Content, community & experience
Look forward to lively conversations, new connections, and lots of good times
Iconic London venue
Customer Alpha will take place at Convene 22 Bishopsgate.
The perfect space to experience our live content sessions and busy exhibition area, right in the heart of London.
Drinks reception
To finish off a day of inspiring content and smart networking, attendees can join a drinks reception on the expo floor whilst networking with strategic partners.
VIP Hosted Meetings Programme
Fast-track access to the industry leaders and technology providers you want to meet with efficiency and ease. Look no further to strengthen existing partnerships and build new connections.
Co-located with
One day, unlimited networking & an interconnected community.
FTT Payments is dedicated to exploring the latest trends, technologies, and business model innovations across the payments industry creating a gateway to the future of transactions, offering a unique platform to learn, share, and shape the next wave of payment solutions.
Future Identity Customer will bring together 600+ key players in identity and customer experience to explore how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.
FID Fraud & FinCrime would bridge the gap between innovative identity solutions and the critical need for fraud and financial crime prevention.
Sponsorship & exhibition
opportunities
Discover the unique sponsorship and exhibition opportunities available at Customer Alpha 2025. Click on the button below to find out more and how you can get involved.
What does our community think?
Contact us
Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities
Register your interest