Competing on experience, winning the customer
Welcome to Customer Alpha Europe
16th May 2023 | Convene at 22 Bishopsgate, London
Key event stats
The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

40+
Rockstar Speakers

3-in-1
Co-located with three other events

1
Day of innovative content

600+
Attendees
Key themes

Designing winning customer experiences
Customer behaviour and expectations are changing, and customer experiences need to keep pace. Understand customer expectation and how to deliver products and services that make the grade.

The power of customer data
Understand the potential to leverage customer data to gain competitive advantage. Make the most of customer data whilst ensuring safety and security.

Innovating at checkout
Successful companies get their customers over the line. Payments are an experience and an opportunity. Revolutionize the checkout experience as part of a winning business strategy.

Omnichannel strategy in action
Deliver on customer expectations with a true omnichannel strategy. Meet your customers where and when they need you.

Business model innovation
Understand how business model innovation can create stickiness, increase lifetime value and lower cost of acquisition.

Next gen tools & technologies
The customers of today, tomorrow and beyond won’t have their needs met by yesterday’s technologies. Successful businesses need to innovate to control costs, meet customer demand and stay ahead of the curve.
Rockstar speakers
Agenda
09:00 - 09:40 Unpacking the eCommerce explosion through the lens of the customer
09:40 - 10:20 The customer reigns supreme
10:20 - 11:00 Data drives results
11:00 - 11:30 Coffee Break
11:30 - 12:10 Revealing the next frontier in omnichannel eCommerce
12:10 - 12:50 Keep your friends close and your customer even closer.
12:50 - 13:30 Living the dream: Creating seamless customer journeys
13:30 - 14:30 Lunch Break
14:30 - 15:10 Innovation at checkout: How the power of technology is transforming payments
15:10 - 15:50 How can businesses better serve customers during at time of rising prices and stretched incomes?
15:50 - 16:30 Coffee Break
16:30 - 17:10 Building in loyalty by design
17:10 - 17:50 Sign up now: Exploring the future of the subscription economy
17:50 - 18:00 Closing remarks
18:00 Networking drinks
Co-located with: FTT Embedded Finance & Super-Apps Europe and Future Identity Customer
One day, three events and an interconnected community – register for Customer Alpha Europe 2023 and get access to three events’ worth of content and networking.

FTT Embedded Finance & Super-Apps Europe 2023 will bring together 600+ attendees for a one day event in central London. Discover how embedded finance is spearheading cross industry financial transformation.

Future Identity Customer will bring together 600+ attendees for a one day event in central London. Discover how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.
Register now
Meet leaders from retailers, manufacturers, insurers, telcos, financial institutions, fintechs and innovative technology providers. Qualifying attendees can apply for a free pass. Please see below. Save £400 before Friday 3rd March 2023.
£1299 £999 + VAT
- Access to Customer Alpha stage
- Access to Embedded Finance & Super-Apps Europe event
- Access to Future Identity Customer event
- Ability to curate bespoke schedule via Event App
- Access to match-making and meeting scheduler via Event App
- Access to Hosted Buyer Programme
- Access to the exhibition area
- Access to networking drinks
Apply now
- Access to Customer Alpha stage
- Access to Embedded Finance & Super-Apps Europe event
- Access to Future Identity Customer event
- Ability to curate bespoke schedule via Event App
- Access to match-making and meeting scheduler via Event App
- Access to Hosted Buyer Programme
- Access to the exhibition area
- Access to networking drinks
*Complimentary passes are only offered to non-financial institutions including retailers, e-commerce, marketplaces, freelancing and social platforms, gaming, healthcare, entertainment, travel, telecommunications and mobility businesses.
Successful applicants are expected to accept up to 8 double opt-in introductions / meetings as part of our Hosted Buyer programme.
Contact us
Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities.