Competing on experience,

winning the customer

Customer Alpha North America

December 6 - 7, 2023 | San Francisco

Welcome!

Tech and service providers can save $400 with the early bird rate before Friday, October 6.

VIP networking evening (December 6) followed by a full day of content and further networking (December 7).

Key event stats

The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

130+

Rockstar speakers

3-in-1

Co-located with two other events

2

Days of innovative content

400+

Attendees

Key themes

DESIGNING WINNING CUSTOMER EXPERIENCES

Customer behaviour and expectations are changing, and customer experiences need to keep pace. Understand customer expectation and how to deliver products and services that make the grade.

THE POWER OF CUSTOMER DATA

Understand the potential to leverage customer data to gain competitive advantage. Make the most of customer data whilst ensuring safety and security.

INNOVATING AT CHECKOUT

Successful companies get their customers over the line. Payments are an experience and an opportunity. Revolutionize the checkout experience as part of a winning business strategy.

OMNICHANNEL STRATEGY IN ACTION

Deliver on customer expectations with a true omnichannel strategy. Meet your customers where and when they need you.

BUSINESS MODEL INNOVATION

Understand how business model innovation can create stickiness, increase lifetime value and lower cost of acquisition.

NEXT GEN TOOLS & TECHNOLOGIES

The customers of today, tomorrow and beyond won’t have their needs met by yesterday’s technologies. Successful businesses need to innovate to control costs, meet customer demand and stay ahead of the curve.

Rockstar sponsors

Media partners

The experience

Look forward to lively conversations, new connections, and lots of customer and good times

UNIQUE VENUE

Customer Alpha will take place at Hotel Kabuki, a boutique hotel and function venue in the heart of San Francisco’s Japantown.

This is the perfect space to experience our live content sessions, meet and engage with customer experience leaders.

DRINKS RECEPTION

To finish off a day of inspiring content and smart networking, attendees can join a drinks reception on the expo floor whilst networking with strategic partners.

CO-LOCATED EVENTS

Two days, three events and an interconnected community – register for Customer Alpha North America 2023 and get access to FTT Embedded Finance & Super-Apps North America and Future Identity Customer North America. Three events’ worth of content and networking.

2023 rockstar speakers

Emma Auscher
Global Head of Customer Experience
Notion
LinkedIn
Sylvia Xie
Global Performance Strategy Lead for eCommerce Strategy & E2E Planning
Walmart
LinkedIn
Hardik Agrawal
Head of Product
On Approval
LinkedIn
Guneet Singh
Head of Customer Experience
AppFolio
LinkedIn
Chris Spiek
Chief Product Officer
Autobooks
LinkedIn
Akita Somani
Senior Vice President of BNPL/POS Lending
US Bank
LinkedIn
John Possumato
Chief Executive Officer
Driveitaway
LinkedIn
Walt Cox
Head of Partner Banking
Valley Bank
Linkedin
Bradley Leimer
Executive Director – Head of Fintech Partnerships & Open Innovation
SMBC
LinkedIn
Tracy Layden
Director of Digital Marketing & eCommerce
32 Bar Blues
LinkedIn
Daniah Nair
Head of Customer Experience
our.love
LinkedIn
Jean-Paul LaClair
Senior Director of Product
Financial Data Exchange
LinkedIn
Dion Lisle
Director of Coorporate Ventures
Huntington National Bank
LinkedIn
Elena Ciccotelli
Vice President - Automotive Practice
Teleperformance
LinkedIn
Blake Breathitt
SVP Platforms and Financial Services
Adyen
LinkedIn
Haixia Yu
Chief Executive Officer
1898 Legacy
LinkedIn
Phillipe Daoust
Managing Director
National Bank of Canada
LinkedIn
Dion Wilson
Founder & CEO
Rastr
LinkedIn
Mauricio Comi
Ex-CEO
Dutchie
Linked
Brandon Baines
Vice President - Tech Enabled Banking
Customers Bank
LinkedIn
Dave Campbell
Product Management Financial Products
Gusto
LinkedIn
Henry Shi
Co-Founder
Super.com
LinkedIn
Theresa Moore Esmali
Vice President - Product & Design
Goalsetter
LinkedIn
Michael Yao
Payment Risk Manager
Chegg
LinkedIn
Anusha Swamynathan
Senior Product Manager
Walmart Marketplace
LinkedIn
Cathy Stutt
Senior Innovation Scout, Americas Scouting
Natwest Group
https://www.linkedin.com/in/cathy-stutt-b47a7937/
Carolina Toro-Gerstein
Senior Director - Product and Strategy - Rentals
Zillow
LinkedIn
Itamar Novick
Founder & General Partner
Recursive Ventures
LinkedIn

2023 agenda

Contact us

Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities.

Max Calica
Growth Manager, North America
Sales Enquiries
LinkedInEmail
Alexandra Green
CMO
Marketing & media enquiries
LinkedInEmail
Onesha Liyanage
Senior Producer
Content enquiries
LinkedInEmail