North America | December 4 – 5 | San Francisco

CO-LOCATED WITH:
FTT Embedded Finance

Competing on experience,

winning the customer

Customer Alpha

Save the date: December 4 - 5, 2024 | San Francisco

Welcome!

Customer Alpha is a cross industry community of professionals striving to create better outcomes for their customers. It’s a platform for learning and discussion on all things customer. From leveraging omnichannel marketing to using customer data to create personalized loyalty cards, we’re bringing customer experience leaders from eBay, Marks & Spencer, National Rail, Only Fans and more together under one roof to collaborate and explore the next frontier in customer experience innovation.

2023 Key event stats

The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

130+

Rockstar speakers

3-in-1

Co-located with two other events

2

Days of innovative content

400+

Attendees

2023 Key themes

DESIGNING WINNING CUSTOMER EXPERIENCES

Customer behaviour and expectations are changing, and customer experiences need to keep pace. Understand customer expectation and how to deliver products and services that make the grade.

THE POWER OF CUSTOMER DATA

Understand the potential to leverage customer data to gain competitive advantage. Make the most of customer data whilst ensuring safety and security.

INNOVATING AT CHECKOUT

Successful companies get their customers over the line. Payments are an experience and an opportunity. Revolutionize the checkout experience as part of a winning business strategy.

OMNICHANNEL STRATEGY IN ACTION

Deliver on customer expectations with a true omnichannel strategy. Meet your customers where and when they need you.

BUSINESS MODEL INNOVATION

Understand how business model innovation can create stickiness, increase lifetime value and lower cost of acquisition.

NEXT GEN TOOLS & TECHNOLOGIES

The customers of today, tomorrow and beyond won’t have their needs met by yesterday’s technologies. Successful businesses need to innovate to control costs, meet customer demand and stay ahead of the curve.

2023 Rockstar sponsors

2023 Media partners

The experience

Look forward to lively conversations, new connections, and lots of customer and good times

UNIQUE VENUE

Customer Alpha will take place at Hotel Kabuki, a boutique hotel and function venue in the heart of San Francisco’s Japantown.

This is the perfect space to experience our live content sessions, meet and engage with customer experience leaders.

DRINKS RECEPTION

To finish off a day of inspiring content and smart networking, attendees can join a drinks reception on the expo floor whilst networking with strategic partners.

CO-LOCATED EVENTS

Two days, three events and an interconnected community – register for Customer Alpha North America 2023 and get access to FTT Embedded Finance & Super-Apps North America and Future Identity Customer North America. Three events’ worth of content and networking.

Past attendees include:

Financial institutions, technology providers & policymakers

2023 Rockstar speakers

Emma Auscher
Global Head of Customer Experience
Notion
LinkedIn
Sylvia Xie
Global Performance Strategy Lead, Walmart eCommerce
Walmart
LinkedIn
Rashim Mogha
CEO
eWOW
LinkedIn
Shashaank Singh
Head of Product, Conversational AI & Earner Customer Experience
Uber
LinkedIn
Hardik Agrawal
Head of Product
On Approval
LinkedIn
Guneet Singh
Head of Customer Experience
AppFolio
LinkedIn
Tracy Layden
Director of Digital Marketing & eCommerce
32 Bar Blues
LinkedIn
Daniah Nair
Head of Customer Experience
our.love
LinkedIn
Elena Ciccotelli
Host and Producer
EVs for Everyone Podcast
LinkedIn
Amyn Kanjee
Experienced Strategy, Analytics and Operations Leader
Ex-BMO
LinkedIn
Abhishek Balaji
Senior Director of Product Management
Howl
LinkedIn
Amara Okoli
Director of Customer Success
Mural
LinkedIn
Andrew Kelly
Director - Omnichannel Product and User Experience
The Container Store
LinkedIn
Wilt Kishimoto
Director of eCommerce, Marketing & Customer Experience
Prime-Line Products
LinkedIn
Bryce Oishi
Manager, Digital Customer Experience
insightssoftware
LinkedIn
Katrice Riley
Head of Customer Experience
Maker Wines
LinkedIn
Lisa Ashcraft
Vice President of Customer Experience
Fresco
LinkedIn
Geetha Parachuru
Omnichannel Healthcare Product Strategy
Walmart
LinkedIn
Gary Rudman
President
GTR Consulting
LinkedIn
Eliza Otto
Customer Experience Specialist
Aura Home
LinkedIn
Andrew Chen
Chief Digital and eCommerce Officer
Flatiron Wines & Spirits
LinkedIn
Kyle Morrisey
Independent
Ex-Allbirds
LinkedIn
Charlie Dillingham
Customer Experience
Carta
LinkedIn
Susi Holman-Roberts
Manager of Customer Experience Practice
Autodesk
LinkedIn
Sunitha Rao
VP Keystone Subscription Services
NetApp
LinkedIn
Lucas Kester
Vice President of Payments
Formerly ABC Fitness Solutions & eBay
LinkedIn
Onesha Liyanage
Senior Producer
VC Innovations
LinkedIn

2023 agenda

Register your interest

Contact us

Reach out to the Customer Alpha team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities.

Milana Vlaović
Community Manager
Sponsorship & exhibition enquiries
LinkedInEmail
Alexandra Green
CMO
Marketing & media enquiries
LinkedInEmail
Lisa Moyle
Chief Strategy Officer
Content & speaking enquiries
LinkedInEmail
Anna Smart
Client Success Manager
Hosted Meetings & sponsorship delivery
LinkedInEmail