Abdul Khaled, Head of Digital Customer Experience and Digital Products at E.ON Energy sat down with us to share his thoughts on all things customer experience.

At our London office, he discuss’ why it’s critical for businesses to take an evidence based approach to integrating customer feedback into product development cycles and delves in to why internal culture, data and omnichannel platform consistency challenges must be overcome to deliver seamless experiences for your customers.

Listen to the full interview here to find out more.

To discover more on this topic and explore the key trends, technologies and innovations that are driving customer experience in 2024 and beyond, join us at the FTT Fintech Festival on 11th – 12th November in London.