Embedded finance can be used in conjunction with super-apps to help users optimize their financial health through building better credit history and much more. Hear how you positively influence your customers finances in this expert-led session.  

• Shaul David, Independent Consultant  
• Shalom Ben-Or, Co-Founder & Chief Executive Officer, Avenews-GT 
• Chhay Lin Lim, Founder, Heartland Finance 
• Ben Harper Vice President of Sales, mywage  
• Jeff Parker, SVP Managing Director International, Marqeta

Financial inclusion can be defined as the opportunity for individuals across multiple backgrounds to access financial services. From access to loans to insurance products, embedded finance can support the underserved in a multitude of ways.  

 

• Sophia Furber, Fintech Research Analyst, S&P Global Market Intelligence 
• Abhishek Gambhir, Chief of Staff & Head of Strategy Office, Curve 
•  Mara Vendramin, Chief Executive Officer, MyMoney  
•  Chris Thurgood, Head of Growth, ANNA Money
•  Orsela Cani, Founder & Chief Executive Officer, mywage 

Historically, wealth management is a term that’s been reserved for the rich. The tides are changing however and access to information and tools for effective money management are increasingly available for the masses. Join us as we explore how the landscape is evolving and how businesses can support customers in effective wealth management.

• Meghna Mukerjee, Strategic Advisor – Wealth Management, Aite Novarica Group
• Caroline Hughes, Co-Founder & CEO, Lifetise

Identifying the opportunities of embedded insurance to create simplified experiences and better coverage factors in the risk of complying with evolving regulation. Hear the do’s and don’ts of offering embedded insurance in this panel.

• John Pyall, Head of Underwriting, Great Lakes Insurance  
• Tatiana Botskina, Co-Founder and Chief Technology Officer, Deriskly 
• Henry Newby, Partnerships Director, Superscript 
• Helena Kazi, Chief Executive Officer & Founder, Air  

There’s been a shift in the financial services space such that an increasing number of nonfinancial institutions are offering financial products and services to their customers. This journey often starts with payments. Attend this session to discover how payments truly become an experience.

• Maxine Glennerster, Ovo Energy  
• Tara Spielhagen Hale, Chief Executive Officer, Swiipr  
• Vinicius Salum, Head of CX and Digital Transformation, AB Inbev

Embedded finance offers ample opportunity for your business to diversify its product portfolio and multiple its revenue streams. Digital wallets and budget management tools are just the tip of the iceberg. Hear our expert-led panel delve into easy ways to innovate your product offerings and capitalize on the opportunity digital financial products offer in this session.  

• Will Hackett, Head of Fintech Practice, Pangea  
• Jerry Lee, Head of Product, Marks and Spencer (M&S Connect), Marks & Spencer 
• Yanki Onen, Founder, Wamo

What are the hallmarks of successful embedded finance projects. Hear from those who are creating compelling value propositions. 

• Brendan Gilmore, Managing Director – Banking & Fintech Consultant, BPG Strategy  
• Paul Staples, Former Big Bank Global Head of Embedded Finance – Now in Private Equity  
• Yanki Onen, Founder, Wamo 

The rapid growth of ecommerce is about more than just internet access and the impact of the pandemic. Join ecommerce experts as they explore the key drivers and the benefits to customers.

• Jerry Lee, Head of Product (Banking & Services), Marks & Spencer 

True customer centricity means understanding customer behaviour and how it should inform product development. Hear from leading brands as they share what it means to put the customer at the heart of every product or service.

• Dragos Gal, Head of Enterprise Integrations & Partnerships, Visitor Analytics  
• Alvina Lachman-Miller, Senior Product Manager/Product Owner, Rail Delivery Group  
• Carolina Ramirez, Vice President of Marketing, Freemove Alliance  
• Steve Rogers, Advisor & Chief Product Officer, Lifeed  
• Lee Taylor, Chief Financial Officer, OnlyFans  

No brand can ignore the power of data. Understand cutting edge technologies behind collecting & utilizing data driven insights to create more personalised customer journeys to attract and retain the customer of today and tomorrow.

• Tatiana Botskina, Co-Founder and Chief Technology Officer, Deriskly 
• Ilias Tsatalmpasidis, Head of Growth Marketing, Superscript 
• Elena Grigoras, Product Management & Growth Strategy, Laerdal Medical  

If providers of good and services can’t meet customer need where and when it manifests, they may well lose out to a brand that can.

• Ruba Aramouny, Chief Marketing Officer, Femna Health
• Gianfranco Cuzziol, Avon International CRM & Personalisation Lead, Natura & Co. 
• Luisa Milbank, Ex Head of Formats & Design, Ex-Sainsburys 

Coming up with new and creative ways to leverage emerging technology to strengthen brand-consumer relationships is imperative to being a successful business. Discover how leading brands are doing so in this customer relationship deep dive. 

• Giovanna Melfi, Founder | Chief Executive Officer, Verba Communications  
• Odhran Clancy, Brand Partnerships – Fintech & Regulated Services, TikTok
• John Sills, Managing Partner, The Foundation Growth Consultancy 
• Elena Cicotelli, Vice President – Business Development/Automotive, Teleperformance  

Streamlining your customer journey to create a seamless experiences from start to finish. Understand the hard work of simplicity.

• Wasim Mushtaq, Managing Director, 1Consulting Group
• Carolina Ramirez, Vice President of Marketing, Freemove Alliance
• Ellie Sutton, Director, Veriteer  

 

Confirmed Speaker: Nora Law, Client Success Director, CGA Experience

Payments are complex experiences that need to be made simple for end users. If not delivered correctly and in line with evolving customer expectations, they can end a sale cold. Hear from payments experts as they share their views on the future of payments

• Koba Kurdadze, Head of Global Payments, MEAMA Coffee  
• Ivor Brands, Chief Marketing Officer, WeMeet  

A challenging economic environment is also an opportunity to win customer loyalty. Explore the ways in which supporting customers now, pays dividends in the future.

• Will Hackett, Head of Fintech Practice, Pangea  
• Ilias Tsatalmpasidis, Head of Growth Marketing, Superscript 
• Livia Bernardini, Chief Growth Officer, Zag  

Everyone wants to be the brand adored by the customer. Explore the role of loyalty programmes in driving customer stickiness and retention as well as adoration

What is driving a shift from repeat purchases to subscription? Crucially, understand the business benefits as we hear from those successfully using a subscription-based model.  

• Andrew Samu, Editor, DisruptionBanking 
• Sagi Avitan, Co-Founder & Chief Executive Officer, PayLow 
• Ed Ferguson, Global Head of Propositions, Pret  
• Alexandra Rico-Lloyd, Founder, Bike Club 

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

As businesses compete for customers in a fast-moving and crowded digital world, considerations like how easy it is to register and how quickly payments can be made are increasingly important. How can the onboarding and authentication experience be made as seamless as possible while keeping customers secure? How can brands use identity data to unlock valuable behavioural insights and foster greater personalisation? 

The digital world offers many innovative ways of engaging with customers, but also creates new avenues for bad actors to exploit. Trust is key to any businesses’ fraud prevention strategy but is also increasingly influencing consumer choice. How can businesses leverage new technologies and design online journeys which keep bad actors out and give genuine customers maximum confidence in their security and data privacy? 

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

The accessibility of a digital identity solution is vital to widespread customer adoption. Unresolved system biases could mean some demographics are inconvenienced or worse, excluded from access altogether. How do we ensure all customers have a seamless experience? What about those who require assistance or would prefer a human interaction? Can digital ID really be universal? 

Digital identity has had a transformative impact on right to work and rent checks in the UK. As the number of certified providers continues to grow, how are businesses and customers benefiting from the switch to digital? What reforms and innovations are needed to drive further progress? 

The number of e-commerce transactions has skyrocketed in recent years. How can retailers modernise their customer authentication processes to meet this demand and deliver on expectations for invisible payments and seamless omnichannel access? Which new technologies are key to detecting and preventing fraud?

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

Introduction to the sessions coming up this afternoon.

• Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

In today’s world, we shop, bank, game, work and connect online. As customers, we are required to prove our identity time and again to access different services, each interaction leaving a trail of personal data. How do we move away from a siloed approach to identity and empower customers with control over their data and credentials? What approaches will enhance privacy and consent, while ensuring end-to-end security?

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

The popularity of regulated online gaming has created a lucrative target for financial criminals and fuelled the growth of unregulated, black-market sites. Will digital identity and age verification play a growing role in keeping customers safe and ensuring compliance? How can providers leverage the right technologies to ensure these checks support customer retention and secure future growth?

Advances in mobile device technology have drastically lowered the entry barriers to implementing biometrics. Businesses across a range of industries are now using the technology to streamline customer verification and fight fraud. Discover some of the most exciting opportunities and explore the key challenges to consider. Will the intersection of wallets, biometrics and identity become second nature for customers?

Customers today spend around 60% of their time online in the ‘open’ web, where authentication is not a regulatory requirement. Verifying customers would allow brands to offer services better targeted to specific needs, but would the added friction and loss of anonymity push some customers away? Will we see increased pressure on entertainment and social networking platforms to verify and protect their users? Will the line between anonymity and security shift as the internet evolves?

That’s a wrap!

• Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

Taking place in the exhibition area