Meeting your customers

where and when they need you.

FTT Embedded Finance & Super-Apps

Save the date: 21st May 2024 | London, UK

Welcome!

Discover FTT Embedded Finance & Super-Apps. Explore a future where the universe of potential financial services providers is expanding rapidly and beyond the traditional players. We will be convening an exciting and disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators.

2023 Key event stats

Look forward to a day packed full of lessons from world-class speakers, networking with the entire embedded finance ecosystem, making connections via our match-making service and enjoying some of the best food and drink London has to offer!

600+

Attendees

60%

Embedders

150+

Rockstar speakers

1 day

Live Interactive Networking

2023 Key themes

TAKING FINANCIAL SERVICES EVERYWHERE

What does it mean when financial services are provided outside traditional financial institutions? Who benefits from embedding those products and services in new channels? Are Super-Apps the new must have? Who will win the hearts and minds of businesses and customers who increasingly expect everything they need at their fingertips?

THE DISTRIBUTORS

Financial products are increasingly being distributed to end users by non-financial enterprises. Hear directly from leading brands as we discuss the opportunity and challenges when it comes to ‘embedding’ financial services into customer journeys. Learn how brands are working with partners across the ecosystem to create experiences that deliver on the expectations of customers – today and in the future.

TECHNOLOGY: THE ENABLERS

Explore the technologies enabling a direct connection between non-financial institutions and end users. Hear from industry leaders and meet the innovators leading the way. Make sense of  PaaS, BaaS, IaaS, Open Finance,  APIs and all the tools and tech that are leading the drive to embedded finance and SuperApps.

PAYMENTS & BEYOND

Payments may often be the starting point but embedded finance is being created with many different financial products in mind. Explore how it takes shape in different contexts and where the greatest potential is to be found.

INSURANCE

Where and from whom will businesses and consumers purchase insurance? As we enter an age where insurance products can be offered at just the right time and context, how can providers of goods and services effectively add insurance products?

THE FUTURE OF WEALTH MANAGEMENT

Expanding access to wealth management tools is central to financial well-being for consumers and businesses. The potential scale of the market is large, very large. Using embedded wealth management to access that ‘untapped’ opportunity could expand the size of the wealth management market significantly.

2023 rockstar sponsors

Marqeta
Enfuce
Openpayd

2023 media partners

The experience

Look forward to lively conversations, new connections, and lots of embedded and good times

UNIQUE VENUE

FTT Embedded Finance & Super-Apps is being hosted at etc. Venues 155 Bishopsgate, a stylish venue in the heart of London and the perfect space to partake in compelling content sessions, explore the vibrant exhibition area and more.

DRINKS RECEPTION

To finish off a day of inspiring content and smart networking, attendees can join a drinks reception on the expo floor whilst networking with strategic partners.

CO-LOCATED EVENTS

Two days, three events and an interconnected community – register your interest for FTT Embedded Finance & Super-Apps and get access to Customer Alpha and Future Identity Customer. Three events’ worth of content and networking

Past attendees include:

Financial institutions, technology providers & policymakers

2023 speakers

Edward Ferguson
Global Head of Propositions
Pret a Manger
LinkedIn
Odhran Clancy
Brand Partnerships - Fintech & Regulated Services
TikTok
LinkedIn
Susanna Quinn
Commerce Expansion Product Manager
Bolt
LinkedIn
Lee Taylor
Chief Financial Officer
OnlyFans
LinkedIn
Jerry Lee
Head of Product
Marks and Spencer (M&S Connect)
LinkedIn
Joey Li
Partnerships & Strategy Manager
Plum
LinkedIn
Sai Lakshmi
Chief Executive Officer
Caura
LinkedIn
Elena Ciccotelli
Vice President Automotive Practice, Teleperformance
Teleperformance
LinkedIn
Aleksandra Sroka-Krzyak
Head of Strategy & Chief of Staff
Allegro
LinkedIn
Alina Bouisseau
Head of Strategy & Performance
Tradeshift
LinkedIn
Vinícius Salum
Head of Customer Experience and Digital Transformation
Anheuser-Busch InBev
LinkedIn
Elena Grigoras
Product Management & Growth Strategy
Laerdal Medical
LinkedIn
John Possumato
Founder & CEO
Driveitaway
LinkedIn
Tinatin Murgulia
Risk Manager (European Team Lead)
Faire
LinkedIn
Jinesh Vohra
Chief Executive Officer
SpriveApp
LinkedIn
Andy Patton
Chief Commercial Officer
Enfuce
LinkedIn
Susannah Simmons
The Software Adoption Doctor
Productivit
LinkedIn
Hetal Popat
Open Banking Director
HSBC
LinkedIn
Shalom Ben Or
Co-Founder & CEO
Avenews GT
LinkedIn
Abhishek Gambhir
Chief of Staff to Chief Financial Officer & Head of Strategy
Curve
LinkedIn
Gianfranco Cuzziol
Avon International CRM & Personalisation Lead
Natura & Co
LinkedIn
Rashee Pandey
Head of Membership and Growth
Innovate Finance
LinkedIn
Lars Markull
Independent Consultant
Embedded Finance Review
LinkedIn
John Pyall
Head of Underwriting and Product
Great Lakes Insurance
LinkedIn
Steve Whiting
Payments Technology
Soldo
LinkedIn
Meghna Mukerjee
Strategic Advisor, Wealth Management
Aite-Novarica Group
LinkedIn
Henry Newby
Partnerships Director
Superscript
LinkedIn
Zilvinas Bareisis
Head of Retail Banking Research
Celent
LinkedIn
Richard Maton
Director
Aperio Strategy
LinkedIn
Wasim Mushtaq
Interim COO
CFIT
LinkedIn
Paul Loberman
Senior Consultant
MBC
LinkedIn
Briony Krikorian - Slade
Principal Payments
UK Finance
LinkedIn
Simon Boonen
Fintech Lead
ING
LinkedIn
Brendan Gilmore
Managing Director - Banking & Fintech Consultant
BPG Strategy
LinkedIn
Chirag Shah
Founder & Chief Executive Officer
Nucleus Commercial Finance
LinkedIn
Carolina Ramirez
Vice President Marketing
FreeMove
LinkedIn
Alvina Lachman-Miller
Product Owner
Rail Delivery Group
LinkedIn
Tatiana Botskina
Founder
MintyCode DAO
LinkedIn
Ruba Aramouny
CMO
FEMNA
LinkedIn
Steve Rogers
Advisor and Chief Product Officer
Lifeed
LinkedIn
Lawrence Gilioli
Founder & CFO
Lenderwize Ltd
LinkedIn
Prajval Dsilva
Head of Special Projects
Allica Bank
LinkedIn
Neil St Clair
Co-Founder & COO
B Generous
LinkedIn
Georges Bock
Chief Executive Officer
Moniflo
LinkedIn
Talib Qayyum
Strategic Partnerships & Integrations
AnnaMoney
LinkedIn
Howard Allen
Founder & CEO
HealthMoni
LinkedIn
Chhay Lin Lim
CEO
Heartland Finance
LinkedIn
Nora Law
Client Success Director
CGA Experience
LinkedIn
Stephen Moffat
VP of Revenue
Phorest Salon Software
LinkedIn
Krzysztof Hoffman
Executive Director of Sales
XTB Online Trading
LinkedIn
Helena Kazi
CEO & Founder
AIR
LinkedIn
Orsela Cani
Founder & Chief Executive Officer
mywage
LinkedIn
Sophia Furber
Fintech Research Analyst, EMEA
S&P Global Market Intelligence
LinkedIn
Yunus Emre Ozkaya
CEO & Founder
FreeBnk
LinkedIn
Michael Natusch
Chief Science Officer
Prudential
LinkedIn
Ben Harper
VP Sales & Partnerships
mywage
LinkedIn
Shehan Silva
Head of Digital Solutions - Global Trade & Receivables Finance
HSBC
LinkedIn
Niall Haughey
Founder
Graze
LinkedIn
Davit Satyan
Founder & Chief Executive Officer
YAN
LinkedIn
Tara Spielhagen Hale
Founder & CEO
Swiipr
LinkedIn
Shaul David
Embedded Finance and BaaS Advisor
LinkedIn
Tomer Guriel
Co-Founder & Chief Executive Officer
ezBob
LinkedIn
Yanki Onen
Founder & CEO
Wamo
LinkedIn
Jeff Parker
SVP – Managing Director International
Marqeta
LinkedIn
Oli Cook
CEO & Co-Founder
Ekko
LinkedIn
Paul Staples
BaaS and Embedded Finance Executive Advisory to PE and VC
Private Equity and Venture Capital
LinkedIn
Maxine Glennerster
Payments & Partnerships Lead
Ovo Energy
LinkedIn
Iana Dimitrova
Chief Executive
OpenPayd
LinkedIn
Jonathan McPhail
Lead Client Partner, Banking-as-a-Service & Embedded Finance
Finastra
LinkedIn
Caroline Hughes
Co-Founder & Chief Executive Officer
Lifetise
LinkedIn
Ajit Ramachandran
Fintech Business Segment & Product Leader (Growth Markets)
Intuit QuickBooks
LinkedIn
Ravinder Lall
Head of Product
Snowfall
LinkedIn
Martyn Fagg
Chief Operating Officer
Tillo
LinkedIn

2023 agenda

09:00 - 09:10 Opening remarks

  • Onesha Liyanage, Senior Producer, VC Innovations

09.10 - 09.45 Examining the evolution of the embedded finance ecosystem in the context of the current economic environment

As economic headwinds impact consumers and businesses across the globe, the role of banks, fintech, distributors and other stakeholders in the embedded finance ecosystem is changing. Explore how the current economic environment is influencing the trajectory of the embedded finance space.
Discuss what this means for those looking to implement an embedded finance strategy.

  • Stephen Pope, Professor, University of Maryland Global Campus
  • Abhishek Gambhir, Chief of Staff & Head of Strategy Office, Curve
  • Aleksandra Sroka-Krzyak, Head of Strategy & Chief of Staff, Allegro
  • Alina Bouisseau, Head of Strategy & Performance, Tradeshift
  • Iana Dimitrova, Chief Executive, OpenPayd
  • Sergiu Negut, CSO & Co-Founder, Fintech OS

09.45- 10.20 The embedded finance ecosystem: How are banks, Fintechs & other partners redefining their relationships to keep customers happy

It’s imperative, in any industry, for business’ to be adaptative to be successful. Given the dynamic nature of the embedded finance space, it’s critical for banks, fintechs and embedders to collaborate to deliver the best outcomes for end-users. Leaders in the space discuss the impact of effective partnerships.  

  • Zil Bareisis, Head of Retail Banking & Payments, Celent  
  • Simon Boonen, Fintech Partnership Lead, ING 
  • Andy Patton, Chief Commercial Officer, Enfuce 
  • Andrew Batty, Head of Bank of APIs – Operations & Engagement, Natwest 
  • Joey Li, Strategy & Partnerships Manager, Plum

10.20 - 10.50 Coffee Break

10.50 - 11.25 The next frontier for embedded payments: frictionless, real time cross border payments

The embedded payments market has exploded in recent years, however the complexity of cross-border transactions has meant this growth has been mostly restricted to domestic payment use cases. As innovative solutions come to market promising low-cost, near real-time cross border transactions, are we reaching the point where we will see embedded payments take off in a market representing over $150 trillion worth of annual payments? We will explore how brands and platforms can begin to solve for cross-border use cases, providing the best embedded finance experience serving a truly global customer base. 

  • Jonathan McPhail, Lead Client Partner, Banking as a Service
  • Steve Moffat, Vice President of Recurring Revenue, Phorest Salon Software
  • Ajit Ramachandran, Fintech Business Segment & Product Leader, Intuit

11.25 - 12.00 Uncovering the opportunity for embedded finance in the metaverse

Arguably the biggest buzzword around right now is the ‘metaverse, and it offers opportunity for the embedded finance ecosystem to evolve on a whole other plane. What exactly might embed finance look like in web-3 however and how can businesses maximize the opportunity? 

  • Richard Maton, Director, Aperio Strategy
  • Steve Whiting, Head of Payments Technology, Soldo  
  • Lawrence Gilioli, Founder & Chief Financial Officer, Lenderwize 
  • Krzystof Hoffman, Head of eMoney, XTB Online Trading 
  • Yunus Emre Ozkaya, Chief Executive Officer & Founder, FreeBnk

12.00 - 13.00 Lunch Break

13.00 - 13.35 Super-apps for SMBs: Optimize your super-app by leveraging relationships with banks, external vendors, customers & more

To create a successful super-app for SMBs, it’s important to s orchestrate the network of partners required to create it. With so many moving parts involved however, this often proves tricky. Understand how to create a step-by-step plan to deliver a successful Super App for users. 

  • Paul Loberman, Independent Consultant, 10th Frame Consulting  
  • Dave Wallace, Founder, NMD+  
  •  Sai Lakshmi, Chief Executive Officer, Caura  
  • Chirag Shah, Founder & Chief Executive Officer, Nucleus Commercial Finance Ltd 
  • Prajval Dsilva, Head of Special Projects, Allica Bank
  • John Possumato, Founder & Chief Executive Officer, Driveitaway

13.35 - 14.10 Overcoming common challenges to devise and deploy a practical super-app development strategy

Despite super-apps being highly popular across Asia, there are a numerous roadblocks preventing them from gaining momentum in the West. Join our expert speakers as they explore the challenges of creating super-apps and provide you with the practical know-how to overcome these issues.

  • Susanna Quinn, Commerce Expansion Product Manager, Bolt  
  • Michael Natusch, Chief Science Officer, Prudential  
  • Davit Satyan, Founder & Chief Executive Officer, YAN 

14.10 - 14.45 Driving embedded finance with open banking

Open banking is a key driver of embedded finance. Explore the opportunity whilst understanding the commercial and operational hurdles present in the space.  

  • Rashee Pandey, Head of Membership & Growth, Innovate Finance
  • Hetal Popat, Director – Open Banking, HSBC 
  • Chirag Shah, Founder & Chief Executive Officer, Nucleus Commercial Finance Ltd 
  • Tomer Guriel, Co-Founder & Chief Executive Officer, Ezbob

14.45 - 15.15 Coffee Break

15.15 - 15.50 Real world embedded finance

Explore some of the exciting use cases of embedded finance. Understand how successful embedded finance strategies overcome internal challenges to deliver new product and revenue opportunities.

  • Stephen Pope, Professor, University of Maryland Global Campus
  • Talib Qayyum, Strategic Partnerships & Integrations, ANNA Money 
  • Stephen Paynter, Finance Director, E-Crunch 
  • Howard Charles Allen, Founder & Chief Executive Officer, HealthMoni 
  • Shehan Silva, Head of Digital Solutions, Global Trade &
    Receivables Finance, HSBC

15.50 - 16.25 ESG and embedded finance – what can it deliver?

From being used to help the environment, to making a meaningful social impact, the opportunity for embedded finance to positively impact society is ripe for the picking. Learn how to tailor your embedded finance strategy to better serve society in this session.

  • Niall Haughey, Founder, Graze  
  • Neil St Clair, Co-Founder & COO, BGenerous  
  • Georges Bock, Chief Executive Officer, Moniflo 
  •  Oli Cook, Chief Executive Officer & Co-Founder, Ekko  

16.25 - 17.00 Kickstarting the next wave of embedded finance innovation

At the heart of any good, embedded finance strategy is the need to provide a frictionless interaction between the customer and embedder. Hear how you can innovate your product portfolio with embedded finance whilst still providing your customers with the highest level of customer care in this session.  

  • Lars Markull, Independent Consultant, The Embedded Finance Review  
  • Chirag Shah, Founder & Chief Executive Officer, Nucleus Commercial Finance Ltd 
  • Ian Humphreys, Founder & CEO, Brickflow 

17.00 - 17.35 Driving loyalty with embedded finance

Embedded finance and digital financial products can be leveraged to gain a competitive advantage, giving your organisation a cutting edge and helping drive brand loyalty.

  • Chen Zhang, Product Consultant, Swiipr
  • Lars Markull, Independent Consultant, Selbstsandig 
  • Wasim Mushtaq, Managing Director, 1Consulting Group  
  •  Tina Murguila, Risk Manager (European Team Lead), Faire 

17.35 - 17.40 Thank you and Closing Remarks

17.40 Networking drinks

13.00 - 13.35 How to use embedded finance to help customers navigate the cost-of-living crisis

Embedded finance can be used in conjunction with super-apps to help users optimize their financial health through building better credit history and much more. Hear how you positively influence your customers finances in this expert-led session.  

  • Shaul David, Independent Consultant  
  • Shalom Ben-Or, Co-Founder & Chief Executive Officer, Avenews-GT 
  • Chhay Lin Lim, Founder, Heartland Finance 
  • Ben Harper Vice President of Sales, mywage  
  • Jeff Parker, SVP Managing Director International, Marqeta

13.35 - 14.10 The next frontier in financial inclusion: How can embedded financial products and services support the underserved.

Financial inclusion can be defined as the opportunity for individuals across multiple backgrounds to access financial services. From access to loans to insurance products, embedded finance can support the underserved in a multitude of ways.  

 

  • Sophia Furber, Fintech Research Analyst, S&P Global Market Intelligence 
  • Abhishek Gambhir, Chief of Staff & Head of Strategy Office, Curve 
  •  Mara Vendramin, Chief Executive Officer, MyMoney  
  •  Chris Thurgood, Head of Growth, ANNA Money
  •  Orsela Cani, Founder & Chief Executive Officer, mywage 

14.10 - 14.45 New gen embedded wealth management – what are the opportunities on the horizon What’s new for 2023

Historically, wealth management is a term that’s been reserved for the rich. The tides are changing however and access to information and tools for effective money management are increasingly available for the masses. Join us as we explore how the landscape is evolving and how businesses can support customers in effective wealth management.

  • Meghna Mukerjee, Strategic Advisor – Wealth Management, Aite Novarica Group
  • Caroline Hughes, Co-Founder & CEO, Lifetise

14.45 - 15.15 Coffee Break

15.15 - 15.50 Embedded insurance – Breaking Down barriers to access

Identifying the opportunities of embedded insurance to create simplified experiences and better coverage factors in the risk of complying with evolving regulation. Hear the do’s and don’ts of offering embedded insurance in this panel.

  • John Pyall, Head of Underwriting, Great Lakes Insurance  
  • Tatiana Botskina, Co-Founder and Chief Technology Officer, Deriskly 
  • Henry Newby, Partnerships Director, Superscript 
  • Helena Kazi, Chief Executive Officer & Founder, Air  

15.50 - 16.25 Payments as an Experience

There’s been a shift in the financial services space such that an increasing number of nonfinancial institutions are offering financial products and services to their customers. This journey often starts with payments. Attend this session to discover how payments truly become an experience.

  • Maxine Glennerster, Ovo Energy  
  • Tara Spielhagen Hale, Chief Executive Officer, Swiipr  
  • Vinicius Salum, Head of CX and Digital Transformation, AB Inbev

16.25 - 17.00 Uncovering digital wallets, budget management tools & more

Embedded finance offers ample opportunity for your business to diversify its product portfolio and multiple its revenue streams. Digital wallets and budget management tools are just the tip of the iceberg. Hear our expert-led panel delve into easy ways to innovate your product offerings and capitalize on the opportunity digital financial products offer in this session.  

  • Will Hackett, Head of Fintech Practice, Pangea  
  • Jerry Lee, Head of Product, Marks and Spencer (M&S Connect), Marks & Spencer 
  • Yanki Onen, Founder, Wamo

17.00 - 17.35 Successful commercial models of embedded finance

What are the hallmarks of successful embedded finance projects. Hear from those who are creating compelling value propositions. 

  • Brendan Gilmore, Managing Director – Banking & Fintech Consultant, BPG Strategy  
  • Paul Staples, Former Big Bank Global Head of Embedded Finance – Now in Private Equity  
  • Yanki Onen, Founder, Wamo 

17.35 - 17.40 Closing remarks

17.40 Networking drinks

09:00 - 09:35 Unpacking the eCommerce explosion through the lens of the customer

The rapid growth of ecommerce is about more than just internet access and the impact of the pandemic. Join ecommerce experts as they explore the key drivers and the benefits to customers.

  • Jerry Lee, Head of Product (Banking & Services), Marks & Spencer 

09:35 - 10:10 The customer reigns supreme

True customer centricity means understanding customer behaviour and how it should inform product development. Hear from leading brands as they share what it means to put the customer at the heart of every product or service.

  • Dragos Gal, Head of Enterprise Integrations & Partnerships, Visitor Analytics  
  • Alvina Lachman-Miller, Senior Product Manager/Product Owner, Rail Delivery Group  
  • Carolina Ramirez, Vice President of Marketing, Freemove Alliance  
  • Steve Rogers, Advisor & Chief Product Officer, Lifeed  
  • Lee Taylor, Chief Financial Officer, OnlyFans  

10.10 - 10.45 Data drives results

No brand can ignore the power of data. Understand cutting edge technologies behind collecting & utilizing data driven insights to create more personalised customer journeys to attract and retain the customer of today and tomorrow.

  • Tatiana Botskina, Co-Founder and Chief Technology Officer, Deriskly 
  • Ilias Tsatalmpasidis, Head of Growth Marketing, Superscript 
  • Elena Grigoras, Product Management & Growth Strategy, Laerdal Medical  

10:45 - 11.15 Coffee Break

11.15 - 11.50 Revealing the next frontier in omnichannel eCommerce

If providers of good and services can’t meet customer need where and when it manifests, they may well lose out to a brand that can.

  • Ruba Aramouny, Chief Marketing Officer, Femna Health
  • Gianfranco Cuzziol, Avon International CRM & Personalisation Lead, Natura & Co. 
  • Luisa Milbank, Ex Head of Formats & Design, Ex-Sainsburys 

11.50 - 12.25 Keep your friends close and your customer even closer.

Coming up with new and creative ways to leverage emerging technology to strengthen brand-consumer relationships is imperative to being a successful business. Discover how leading brands are doing so in this customer relationship deep dive. 

  • Giovanna Melfi, Founder | Chief Executive Officer, Verba Communications  
  • Odhran Clancy, Brand Partnerships – Fintech & Regulated Services, TikTok
  • John Sills, Managing Partner, The Foundation Growth Consultancy 
  • Elena Cicotelli, Vice President – Business Development/Automotive, Teleperformance  

12.25 - 13.25 Lunch Break

13:25 - 14:00 Living the dream: Creating seamless customer journeys

Streamlining your customer journey to create a seamless experiences from start to finish. Understand the hard work of simplicity.

  • Wasim Mushtaq, Managing Director, 1Consulting Group
  • Carolina Ramirez, Vice President of Marketing, Freemove Alliance
  • Ellie Sutton, Director, Veriteer  

 

Confirmed Speaker: Nora Law, Client Success Director, CGA Experience

14:00 - 14:35 Innovation at checkout: How the power of technology is transforming payments

Payments are complex experiences that need to be made simple for end users. If not delivered correctly and in line with evolving customer expectations, they can end a sale cold. Hear from payments experts as they share their views on the future of payments

  • Koba Kurdadze, Head of Global Payments, MEAMA Coffee  
  • Ivor Brands, Chief Marketing Officer, WeMeet  

14:35 - 15:10 How can businesses better serve customers during at time of rising prices and stretched incomes?

A challenging economic environment is also an opportunity to win customer loyalty. Explore the ways in which supporting customers now, pays dividends in the future.

  • Will Hackett, Head of Fintech Practice, Pangea  
  • Ilias Tsatalmpasidis, Head of Growth Marketing, Superscript 
  • Livia Bernardini, Chief Growth Officer, Zag  

15:10 - 15:40 Coffee Break

15:40 - 16:15 Building in loyalty by design

Everyone wants to be the brand adored by the customer. Explore the role of loyalty programmes in driving customer stickiness and retention as well as adoration

16:15 - 16:50 Sign up now: Exploring the future of the subscription economy

What is driving a shift from repeat purchases to subscription? Crucially, understand the business benefits as we hear from those successfully using a subscription-based model.  

  • Andrew Samu, Editor, DisruptionBanking 
  • Sagi Avitan, Co-Founder & Chief Executive Officer, PayLow 
  • Ed Ferguson, Global Head of Propositions, Pret  
  • Alexandra Rico-Lloyd, Founder, Bike Club 

16:50 - 16:55 Closing remarks

17:00 Networking drinks

09:00 - 09:10 - Future Identity Customer - Welcome and opening remarks

Find out what to expect from the day ahead.

Laura Camplisson, Future Identity Portfolio Lead

09:10 - 9:50 - Panel discussion - Identity at the heart of the customer experience

As businesses compete for customers in a fast-moving and crowded digital world, considerations like how easy it is to register and how quickly payments can be made are increasingly important. How can the onboarding and authentication experience be made as seamless as possible while keeping customers secure? How can brands use identity data to unlock valuable behavioural insights and foster greater personalisation? 

9:50 - 10:30 - Panel discussion - Trust is a two way street

The digital world offers many innovative ways of engaging with customers, but also creates new avenues for bad actors to exploit. Trust is key to any businesses’ fraud prevention strategy but is also increasingly influencing consumer choice. How can businesses leverage new technologies and design online journeys which keep bad actors out and give genuine customers maximum confidence in their security and data privacy? 

10:30 - 11:00 - Morning coffee break

It’s coffee o’clock! Grab some refreshments from our expo floor before the stage resumes.

11:00 - 11:40 - Panel discussion - No usability without accessibility

The accessibility of a digital identity solution is vital to widespread customer adoption. Unresolved system biases could mean some demographics are inconvenienced or worse, excluded from access altogether. How do we ensure all customers have a seamless experience? What about those who require assistance or would prefer a human interaction? Can digital ID really be universal? 

11:40 - 12:00 - Fireside chat - We are living (and working) in a digital world

Digital identity has had a transformative impact on right to work and rent checks in the UK. As the number of certified providers continues to grow, how are businesses and customers benefiting from the switch to digital? What reforms and innovations are needed to drive further progress? 

12:00 - 12:40 - Panel discussion - The retailer's guide to digital identity

The number of e-commerce transactions has skyrocketed in recent years. How can retailers modernise their customer authentication processes to meet this demand and deliver on expectations for invisible payments and seamless omnichannel access? Which new technologies are key to detecting and preventing fraud?

12:40 - 13:40 - Lunch break

Lunch is served! Head to the catering area on the expo floor, explore the networking options, and don’t forget to visit the exhibitor booths.

13:40 - 13:45 - Future Identity Customer - Welcome back

Introduction to the sessions coming up this afternoon.

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

13:45 - 14:25 - Panel discussion - Identity, portability and privacy in a data-driven age

In today’s world, we shop, bank, game, work and connect online. As customers, we are required to prove our identity time and again to access different services, each interaction leaving a trail of personal data. How do we move away from a siloed approach to identity and empower customers with control over their data and credentials? What approaches will enhance privacy and consent, while ensuring end-to-end security?

15:30 - 16:00 - Afternoon coffee break

Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the last sessions of the day.

16:00 - 16:20 - Fireside chat - Getting it right: Balancing safety, compliance and growth in regulated gaming

The popularity of regulated online gaming has created a lucrative target for financial criminals and fuelled the growth of unregulated, black-market sites. Will digital identity and age verification play a growing role in keeping customers safe and ensuring compliance? How can providers leverage the right technologies to ensure these checks support customer retention and secure future growth?

16:20 - 17:00 - Panel discussion - Biometrics: The not so secret, secret to customer identity?

Advances in mobile device technology have drastically lowered the entry barriers to implementing biometrics. Businesses across a range of industries are now using the technology to streamline customer verification and fight fraud. Discover some of the most exciting opportunities and explore the key challenges to consider. Will the intersection of wallets, biometrics and identity become second nature for customers?

17:00 - 17:40 - Panel discussion - The internet and identity: What does the future hold?

Customers today spend around 60% of their time online in the ‘open’ web, where authentication is not a regulatory requirement. Verifying customers would allow brands to offer services better targeted to specific needs, but would the added friction and loss of anonymity push some customers away? Will we see increased pressure on entertainment and social networking platforms to verify and protect their users? Will the line between anonymity and security shift as the internet evolves?

17:40 - 17:45 - Future Identity Customer - Closing remarks

That’s a wrap!

  • Laura Camplisson, Future Identity Portfolio Lead, VC Innovations

17:30 - 18:30 - Drinks reception

Taking place in the exhibition area

What does our community think?

Embedded finance 2022

"FTT Embedded Finance and Super-apps always deliver: knowledgeable speakers offering great content, and excellent networking opportunities. Thank you, look forward to the next one!"

ZIL BAREISIS

CELENT

"I attend many conferences during the year, but the Embedded Finance & Super Apps event is the only one that tackles the rapidly emerging area of the embedded finance space comprehensively, from all perspectives: creation, implementation, customer experience, etc."

JOHN POSSUMATO

DRIVEITAWAY

"I had a smooth and effortless experience speaking at the embedded finance conference with such a diverse and exciting crowd of attendees, fellow speakers, and operators in the fintech community. I would highly recommend it for anyone even loosely interested in the space and will certainly be back again next year!"

ABHISHEK GAMBHIR

CURVE

"I've attended many conferences and often spoken.  VC Innovations clearly stands out as the best organizer which I have encountered, simply because: 1. there is true business matchmaking 2. the topics are truly innovative 3. the events are concise and to the point, and not dispersive. 4. the quality of speakers is great, there is always someone to learn from, and the spirit is collaborative."

LAWRENCE GILIOLI

LENDERWIZE

Embedded finance 2022

"Embedded finance is all about collaboration, so it was great to meet so many like-minded peers and potential partners."

CONRAD FORD

ALLICA BANK

Embedded finance 2022

"The venue was intimate which allowed for relevant networking and the exchanging of ideas. I was really impressed with the diversity of speakers and topics throughout the day; challenging the status quo, discussing blue ocean opportunities and articulating their call-to-action . It was an excellent event where not only the speakers, but all participants had a shared ambition to drive the financial industry forward."

GARRETT OLSON

WOLT

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Reach out to the Embedded Finance team with queries on how to get involved through sponsorship, exhibition, speaking or media partnership opportunities

Victor Cruz
CEO
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Alexandra Green
CMO
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Kym Osborne
Head of Operations
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Onesha Liyanage
Senior Producer
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